Job Title: Virtual Flight Reservationist
Company: Escape Ensemble Consulting
Location: Remote
Job Description: Escape Ensemble Consulting is seeking a detail-oriented and customer-centric individual to join our team as a Virtual Flight Reservationist. In this role, you will be responsible for handling flight reservations, ensuring smooth bookings, and providing exceptional service to our clients.
Responsibilities:
Flight Booking: Process flight reservations accurately and efficiently, including ticket bookings, seat selections, upgrades, cancellations, and modifications, according to client preferences and specifications.
Booking Coordination: Coordinate bookings with airlines worldwide to secure the best available options for clients, considering factors such as price, schedule, airline preferences, and travel requirements.
Client Communication: Communicate with clients via phone, email, and live chat to assist with flight inquiries, provide travel recommendations, and address any questions or concerns promptly and professionally.
Price Comparison: Research and compare flight options from different airlines and booking platforms to ensure competitive pricing and value-added services for our clients.
Confirmation and Documentation: Confirm flight reservations with clients and airlines, providing detailed confirmation documents and instructions to ensure a smooth check-in process for clients.
Payment Processing: Process payments for flight reservations, collect deposits, and manage invoicing and billing in accordance with company policies and procedures.
Travel Assistance: Provide clients with essential information about their flights, including departure/arrival times, layovers, baggage allowances, and any additional services or requirements.
Problem Resolution: Handle any issues or concerns related to flight reservations, such as flight delays, cancellations, or changes, ensuring timely resolution and client satisfaction.
Benefits:
Qualifications:
If you are passionate about travel and dedicated to providing exceptional service to clients, we invite you to join our team at Escape Ensemble Consulting as a Virtual Flight Reservationist. Apply now to embark on a rewarding career in the travel industry!
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