Job Description

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. 

Today, our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software. Intrado’s solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better. 

Intrado is looking to hire a Technical Project Manager to join our Government Solutions team with a focus on ECaTS.

The Technical Project Manager will play a crucial role in overseeing and managing projects from inception to completion. This position requires a blend of technical expertise, project management skills, and the ability to lead cross-functional teams. The ideal candidate will be responsible for ensuring that projects are delivered on time, within scope, and within budget while meeting high-quality standards.

Emergency Call Tracking System (ECaTS) Analytics helps you transform 911 data into actionable insights with near real-time analytics for customized reporting options for Wireless Routing, Forecasting, MIS, Text to 911, i3 Logging, and more. Intrado’s Analytics is a high growth area for the company and the 911 industry.

Key Responsibilities:

• Project Planning & Management:
  • Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders
  • Develop detailed project plans, timelines, and resource allocation
  • Monitor and track project progress, ensuring timely completion of milestones
• Team Leadership & Collaboration:
  • Lead and motivate cross-functional project teams, including developers, designers, QA engineers, and other stakeholders
  • Facilitate effective communication and collaboration among team members
  • Resolve conflicts and provide technical guidance and support to the project team
• Risk Management & Problem Solving:
  • Identify potential risks and develop mitigation strategies
  • Proactively address project issues and obstacles to keep projects on track
  • Conduct post-project evaluations and identify areas for improvement
• Stakeholder Management:
  • Serve as the primary point of contact for project stakeholders
  • Provide regular project updates and status reports to stakeholders
  • Manage stakeholder expectations and ensure alignment with project goals
• Quality Assurance:
  • Ensure that project deliverables meet quality standards and are aligned with client requirements
  • Oversee the development and execution of test plans and quality control procedures
  • Facilitate project reviews and audits to ensure compliance with industry best practices and standards

Education:

• Bachelor's degree from an accredited college or university with major course work in business administration, computer science, MIS, or a related field
• Equivalent work experience in a similar position may be substituted for educational requirements

Experience:

• 3+ years increasingly responsible project management experience required, with an emphasis on technical capabilities preferred
• 1-year experience in an Information Technology role (e.g., operations, development, support, etc.) preferred
• SaaS experience preferred
• Intermediate knowledge of SharePoint preferred
• Project Management Professional (PMP) certification preferred, or you will be required to obtain it within your first year of employment 
• Intermediate knowledge of the Software Development Life Cycle (SDLC) may be required based on departmental need
• Intermediate knowledge of Word, Excel, and PowerPoint required
• Advanced knowledge of MS Project required

• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Detail-oriented with a focus on delivering high-quality results

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in  work worth doing ! 

The starting salary is anticipated between $60,000 and $65,000 to start and will be commensurate with experience.

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