Job Description
About 3G
At 3G, we specialize in empowering businesses with our cutting-edge Transportation Management Software (TMS), designed to optimize logistics and streamline supply chain operations. Our comprehensive, cloud-based solutions enable manufacturers, distributors, and freight brokers to automate and scale their shipping processes, boost efficiency, reduce costs, and increase visibility across the entire supply chain.
With a focus on innovation and integration, 3G’s platform offers advanced features like real-time carrier connections, automated workflows, route optimization, and seamless ERP integration. Our mission is to help businesses move freight faster, smarter, and more reliably in the fast-paced world of logistics. As an industry leader, 3G supports customers through every transportation challenge, from managing multi-modal shipments to dynamic pricing and invoicing.
Join our team and help drive the future of logistics with state-of-the-art technology and a commitment to continuous customer success.
Summary of Position
As a Technical Customer Support Specialist, you will provide advanced support to our enterprise clients, who depend on our platform to optimize their operations. This role requires strong technical problem-solving skills, the ability to quickly learn new technology, and close collaboration with our development and hosting teams, along with highly technical end users. You will troubleshoot complex issues, guide clients through software features, and coordinate with other departments to resolve customer issues.
At 3GTMS, You Will:
You will thrive in this role if you:
A plus if you have:
Levels – Based on experience and ability to work independently:
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