Job Description

Job Description

Job Summary

Schedules patients for procedures and surgery and advises patients of surgical and financial preoperative requirements. Coordinates and schedules appointments for surgeries and procedures at the clinic, ambulatory surgery center or hospital.

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

• Coordinate and schedule surgeries and procedures and follow-up appointments as designated by physicians according to established policies and procedures.
• Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinate processes and timing as required to meet physician and facility requirements.
• Coordinate arrangements for surgical assistants, special equipment, and surgical materials.
• Schedule diagnostic therapy and other treatments as requested.
• Obtain authorization for surgery from patient’s insurance company.
• Provide patient with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
• Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
• Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.
• 1Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient pre-payments as directed daily.
• Provide information to patients regarding unpaid balances prior to procedure or surgery.
• File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order.
• Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.
• Maintain files and patient records in a confidential manner.
• Perform other related duties as directed or assigned

Work Environment

Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions.

Mental/Physical Requirements

Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.

Benefits - Wide range of benefits options!

• Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
• Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education

• High school diploma or equivalent required

Minimum Work Experience

• Minimum of two years of administrative assistant experience in a medical office, including experience with insurance preauthorization and patient collections.

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