Job Description

Job Description

Job Description

About Us:
AIT has just launched a new platform - MatchAwards, which is a cutting-edge social media platform that connects businesses, individuals, and organizations with highly relevant government contract, grant and private sector investment opportunities. We aim to empower our users through AI-driven solutions that incorporate Web 3.0 and Blockchain technologies, streamlined matchmaking, and comprehensive support.

Position Overview:
We’re looking for a Social Media Support Specialists (CSR) to join our growing team. This role is critical for enhancing customer engagement, managing our online presence, and ensuring users have a seamless experience navigating our platform. You will interact with users via social media channels, address their questions, provide support, and create a vibrant community centered around MatchAwards’ mission.

Key Responsibilities:

• Monitor and respond to user inquiries on MatchAwards' social media platforms (e.g., Facebook, LinkedIn, Twitter/X).
• Provide support to new and existing users that educates them about the platform's features, updates, and success stories.
• Collaborate with the support and technical teams to resolve user issues efficiently, directing them to resources like our "Support" section, tutorials, and blogs.
• Use analytics tools to measure the platform’s performance and generate insights to optimize user engagement.
• Promote features such as the "Refer & Earn" program to encourage community growth and user participation.
• Identify trends and feedback to enhance the user experience and report them to relevant teams.

Qualifications:

• 1-2 years of experience in social media management, customer support, or a related field.
• Strong written communication skills with a knack for crafting friendly, professional, and clear messages.
• Familiarity with CRM or social media management tools.
• Ability to multitask, prioritize, and maintain attention to detail.
• Knowledge Crypto, Blockchain practices a plus.

Why Join MatchAwards?

• Be part of a company revolutionizing how businesses find and leverage opportunities.
• Work in a collaborative environment that values innovation and user success.
• Enjoy opportunities to grow professionally within a dynamic industry.

If you’re passionate about social media, customer service, and making a difference, we’d love to hear from you!

Company Description

Advanced Internet Technologies, Inc., (AIT) is a privately-held North Carolina based firm specializing in providing mission critical infrastructure to application, platform and hosting clients. Founded as a garage enterprise in 1995 by Clarence Briggs, a service disabled veteran businessman, AIT is a 100% privately owned Infrastructure as a Service (IaaS) company that provides infrastructure resources to application, platform and web hosting clients around the world ranging from small to medium sized companies and organizations to Fortune 500 businesses, state and federal government entities.

AIT outright owns and operates a 93,000 Square Foot data center in its Corporate Headquarters in Fayetteville, NC. AIT’s core business is providing Infrastructure as a Service (IaaS) to web site and application hosting clients. AIT is a privately-owned company and is the longest standing web hosting company in the industry. AIT has a consistent track record of unblemished profitability, a major reason why AIT is the only hosting provider to have earned a place on the Inc 500 list two times and the Deloitte & Touche Fast 500 list three times.

Company Description

Advanced Internet Technologies, Inc., (AIT) is a privately-held North Carolina based firm specializing in providing mission critical infrastructure to application, platform and hosting clients. Founded as a garage enterprise in 1995 by Clarence Briggs, a service disabled veteran businessman, AIT is a 100% privately owned Infrastructure as a Service (IaaS) company that provides infrastructure resources to application, platform and web hosting clients around the world ranging from small to medium sized companies and organizations to Fortune 500 businesses, state and federal government entities.\r\n\r\nAIT outright owns and operates a 93,000 Square Foot data center in its Corporate Headquarters in Fayetteville, NC. AIT’s core business is providing Infrastructure as a Service (IaaS) to web site and application hosting clients. AIT is a privately-owned company and is the longest standing web hosting company in the industry. AIT has a consistent track record of unblemished profitability, a major reason why AIT is the only hosting provider to have earned a place on the Inc 500 list two times and the Deloitte & Touche Fast 500 list three times.

Job Tags

Contract work,

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