Job Description

Job Description

Job Description

Salary: $250 flat rate

Job Overview:

As a Secret Shopper - Roofing Consultant Evaluator, you will play a crucial role in assessing and enhancing the customer experience provided by our Roofing Consultants for a top-rated industry giant. You will engage with our roofing consultants under the guise of a potential customer, evaluating their performance, product knowledge, communication skills, and adherence to company protocols. Your insights will help us maintain the highest standards of service and identify areas for improvement.

Key Responsibilities:

• Customer Experience Evaluation: Pose as a potential customer to interact with roofing consultants, assessing their approach, professionalism, and overall customer service.
  
• Communication Skills: Observe and report on the effectiveness of the consultant's communication, including their ability to listen, understand customer needs, and provide clear, concise responses.
• Adherence to Protocols: Ensure that the consultant follows company guidelines and best practices in presenting solutions, handling objections, and closing the sale.
  
• Confidentiality: Maintain confidentiality regarding the nature of your role and the information gathered during evaluations.
  

Qualifications:

• Must be willing to operate from their own home in either the Myrtle Beach (29572, 29575, 29577, 29578)
  or
  Greenville area (29601, 29602, 29603, 29504)
  

Ensuring safety is paramount for both the secret shoppers and the company, especially when evaluating Roofing Consultants. Here’s how the company will ensure safety for everyone involved:

1. Comprehensive Training

• Safety Protocols: Before starting, all secret shoppers will receive thorough training on safety protocols specific to roofing consultations. This includes understanding potential hazards, recognizing unsafe practices, and knowing how to report safety concerns.
• Emergency Procedures: Training will cover emergency procedures, including what to do in case of an unsafe situation, such as a consultant suggesting unsafe practices or encountering dangerous site conditions.

2. Pre-Screening of Consultants and Locations

• Consultant Vetting: Roofing consultants will be vetted for their commitment to safety standards before being evaluated. This includes reviewing their safety records, certifications, and compliance with OSHA (Occupational Safety and Health Administration) regulations.
• Location Safety: Secret shoppers will only be assigned to evaluate consultants in locations that have been pre-approved and verified to meet safety standards.

3. Clear Communication Channels

• Reporting Mechanism: Secret shoppers will have direct access to a dedicated safety officer who they can contact immediately if they feel unsafe or observe any safety violations during their evaluation.
• Regular Check-ins: During evaluations, secret shoppers will have scheduled check-ins with their supervisor to ensure their safety and well-being.

If interested, please reach out to humanresources@uc-roofing.com for more information.

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