Job Description

Job Description

Job Description

Description:

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Critical Power Level 1 technician is an entry-level position to learn telecommunications, utility and/or UPS power systems. A level 1 technician works under the supervision of a skilled Level 3 or skilled Level 4 technician. Due to work in proximity to energized electrical equipment, safety must be of the highest importance. A major aspect of this position is to ensure the highest standards of quality and service.

Key Job Responsibilities:

• Perform routine preventative maintenance.
• Interact with people from all organizational levels, both inside and outside the company.
• Provide the highest quality of service possible to assure customer satisfaction.
• Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
• Being directly responsible for company assets, including a service vehicle, parts inventory, tools, and test equipment.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.
• Other duties as assigned.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Reserve Power leadership, resulting in positive customer and Company impact.

Job Requirements:

• AAS Degree / Tech School preferred or equivalent work experience. High School or GED Diploma required.
• Proficient with Microsoft Office and comfortable using other software programs for test reports, time sheets, and training.
• Previous experience working with AC and or DC power is preferred, but not required.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Excellent planning and organizational skills.
• Leadership ability – takes ownership of problems and give credit to team members.
• Strong communication skills – maintain a professional demeanor during high stress situations.
• Ability to operate various company vehicle types in a safe and competent manner.
• Must be able to pass a drug test, our technicians are subject to random drug testing through our testing facility DISA.
• Must have a valid driver’s license and a safe driving record.
• High energy and positive attitude.
• Ability to meet 10%-15% travel commitment in the territory.
• Must have schedule flexibility, as services may be performed during the evening or weekend.
• Willingness to work overtime.
• Military service is a plus.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom headends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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