Job Description

Job Description

Job Description

Overview:

The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Primary Responsibilities:

• Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
• Ability to handle inbound/outbound calls to potential customers including bilingual calls– verify and document required information to finalize applications for underwriting assessment.
• Accurately document the information
• Properly document non-contact attempts within the Quality Assurance Database
• Be able to properly explain the application process to potential customers
• Accurately and thoroughly complete additional paperwork when needed
• Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
• Transfer calls to appropriate department as needed
• Successfully meet the minimum expectation for the departmental key performance indicator (K.P.I’s)
• Reliable and predictable attendance of your assigned shift
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying

Requirements:

• 1+ years of work experience in a high volume contact center environment, receptionist role, -OR- a role in which they commonly took calls on a daily basis (Strict Requirement)
• Basic knowledge of Medical terminology (preferred)
• 18 years of age or older
• High School Diploma or equivalent
• Remote Experience Preferred but not required
• Reliable internet connection (Must meet minimum 20 UPLOAD speed and must be a hard wired connection)
• For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home
• Quiet & Professional Workplace
• Basic Computer Knowledge/Skills
• Excellent oral and written communication
• Minimum typing requirement of 35 wpm
• Superior customer service skills required – friendly, efficient, good listener
• Proficient use of the computer, keyboard functions and Microsoft Office
• Ability to multi-task
• Ability to work under pressure
• Excellent organization and time management skills
• Must be detail-oriented

Job Type:

• Direct Hire Opportunity!
• Hire for Part-time PM schedule.

Location:

• Work From Home
• Nationwide (Not Including New York, California, Hawaii, Washington, Washington D.C., New Jersey, Vermont, New Mexico, North Dakota, South Dakota, Maine, and Wyoming)

Training Hours (Waco):

• Part Time Training: 4 Weeks - Monday – Thursday 5 to 9pm and Friday 4 to 8pm CST.

Part Time Permanent Schedule CST (after training):

• Monday: 4 to 9pm
• Tuesday: Scheduled day Off
• Wednesday: 4 to 9pm
• Thursday: 4 to 9pm
• Friday: 4 to 8pm
• Saturday: 7 to 12pm

Schedules / Hours of Operation:

Hours of Operation are: Monday-Friday 7am-9pm CST and Saturday 7am-12pm (CST)

(All part time employees are required to work Saturdays. They get Sundays off and 1 day off during the week.)

Equipment:

• Will be provided.
• Will be sent via FedEx and will include a dual monitor, headset, keyboard, mouse, and a camera for virtual meetings
• Equipment does not get shipped out until the Friday before training starts. Candidates will get an email on that Friday with tracking information. Equipment is expediated, therefore they should be expecting it to arrive that weekend and must be home to sign off on it.

Pay:

• $15.00/hr

• Eligible for extra $1.00/hr on top of base pay IF Bilingual in Spanish (must pass a bilingual assessment test in order to qualify)

• Employees get paid biweekly.

Metric Based Tier Bonus Pay:

Will look at employee's performance/metrics each pay period to determine what tier the employee is eligible to earn for that pay period

• Extra $4.50/hr (Equating to $20.39hr) - Start earning on week 6

APPLY TODAY!

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.

Company Description

Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Company Description

Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Work from home, Shift work, Sunday, Saturday, 1 day per week, Monday to Friday,

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