Job Description

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.

In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients – including governmental agencies and private companies – throughout the United States and India.

Job Description

Technical Skill:

• Communicate release objectives, policies, standards, procedures, and processes to all stakeholders and ensure compliance.
• Manage release schedule, key release milestones, and support release activities for e-commerce system design and implementation in a 24/7 environment.
• Provide clear and consistent communication of release status to all release level stakeholders.
• Determine the readiness of each release in coordination with QA based on release criteria, including management of the approvals process and assessing potential impacts of releases.
• Coordinate development, integration, and system changes with customers, overseeing activities like testing and validation, and managing system upgrades and release schedules.
• Evaluate existing environments, support new business and customer needs, and improve existing business by determining and carrying out new release processes, policies, and practices.
• Provide deployment leads with standards and time frames, work with release stakeholders to resolve blocking release issues in accordance with service level agreements, ensuring issues are documented, leading escalation procedures, and managing customer expectations.
• Identify and track cross-project dependencies within a release.
• Identify scope changes (e.g., changes that may affect the release budget, timeline, or performance outcomes), and escalate them per scope control guidelines.
• Balance the need to minimize risk to release schedule, cost, and benefit with the need to accommodate changing customer needs.
• Assist in the resolution of team conflicts, develop written and oral presentations for diverse audiences, participate in budgeting for the team, and hold team members accountable for compliance with standards.
• Lead the development of system solutions, within the guidelines identified in the Information Systems Development Life Cycle (ISDLC), that have high availability and scalability consistent with customer needs by setting new release processes and solutions.
• Identify and report on issues that may affect the release budget, timeline, or performance outcomes or other releases that cannot be resolved by teams.
• Identify, track, and drive release-level issues and risks to closure.
• Integrate with overall PMO processes.
• Execute long-term release planning.
• Mentor and develop associates by assigning specific work to develop knowledge of ITIL processes and policies. Guide and teach continuous process improvements methods through informal and formal mentorship both inside and outside the team, lead team tasks by making assignments to team members, and provide report updates on release tasks and activities.
• Provide release-related metrics for monitoring of release efficiency.
• Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word, and Excel.

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