Job Description

Job Description

Job Description

Description:

SUMMARY

Responsible for scheduling patient appointments using appointment scheduling software.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Accepts incoming patient phone calls and uses software to schedule patients
• Triages patient needs for timeliness of appointments based upon pre-determined criteria
• Determines which physician to place patient with based upon pre-determined criteria
• Retrieves appointment requests and places outbound calls to patients for scheduling of appointments
• Gathers and updates insurance information, personal data and notifies patients of financial expectations
• Communicates and collaborates with providers and provider’s staff to ensure patient scheduling needs are met
• Meets call quota expectations as assigned by supervisor/manager
• Monitor and work the Scheduling Department inbox (Portal messages and bumplist)
• Communicates with other departments as needed regarding insurance inquires, patient balances and same day add ons

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• High School diploma or equivalent is required.
• Six months appointment scheduling experience in a healthcare setting preferred.

SKILLS/ABILITIES

• Intermediate Computer skills
• Strong customer service
• Ability to communicate professionally in all written and oral communications, including email
• Strong organizational skills with great attention to detail
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Demonstrated conflict management skills
• Ability to navigate through multiple systems at once

PHYSICAL DEMANDS

While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

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