Job Description

Job Description

Job Description

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutional customers.

This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.

This position can be fully remote.

Essential Duties and Responsibilities

• Set the strategic direction of all projects.
• Detect, identify and resolve sales, contractual or product inaccuracies.
• Set target milestones and deadlines for projects.
• Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.
• Communicate voice feature customization and provide solutions to project related issues.
• Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.
• Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.
• Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.

Education and Experience

• A four-year undergraduate degree in Business, Sales, or Marketing is preferred.
• Telecommunications experience is preferred.

Knowledge, Skills, and Abilities

Successful candidates will possess and be required to show the following KSAs in this role:

• Critical thinking
• Good, client-oriented communication skills
• Excellent written and verbal communication skills
• Ability to offer and receive constructive feedback
  • Including acting on feedback and making changes as requested
• Adaptability and flexibility
• Excellent ability to multitask o Able to work both independently and within a team
• Excellent organizational skills
• Proactive
• Analytical skills
• Conflict resolution skills
• Accuracy and attention to detail
• Time management capabilities
• Capacity to meet milestones and deadlines
• Capacity to manage stressful situations
• Proficient in MS Excel, MS Word, and MS PowerPoint
• Must have a strong work ethic
• Must be available for afterhours and on-call support.

Other

Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).

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