• Answer practice phones and schedules patient appointments.
• Accurately registers arriving patients for appointments and accurately gathers all necessary information.
• Accurately scans/receives all required documents into patient’s account.
• Faxes notifications to insurance companies that require it.
• Pre-register via phone calls.
• Assure prompt patient services with professional kind attitude.
• Request medical records for new/referred patient.
• Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit.
• Update patient information on a regular basis to include; address phone number and insurance information.
• Assure that all forms in front office are updated and copied, to include new patient packets and patient charts.
• Collects patient’s co-payments and outstanding balances at the time of service and posts to account and daily log.
• Balances designated cash drawer at end of shift.
• Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
• Complies with set Policies and Procedures (i. e. nametag, dress code, parking, smoking, etc.)
• Prepares charts for patient visit according to protocols.

Education

Required:

High School

Licenses & Certifications

Preferred:

C-Heartsaver