Job Description

Job Description

Job Description

Salary: $21-$23

**Advance your career at Toyota Insurance. We're seeking a Property and Causality (P&C) licensed individual dedicated to delivering top-notch customer service**

Who are we:

Toyota Insurance is a brand name of Toyota Insurance Management Solutions USA, LLC (TIMS). We are an independent agency specializing in property and casualty insurance for Toyota vehicle owners. We offer insurance through our trusted carrier partners to provide coverage for your Toyota vehicle, home and other assets. Our mission is to improve the Toyota ownership experience by improving the insurance experience.

Job Overview:

The Customer Service Representative (CSR) team member is committed to delivering a World Class Service experience during every customer interaction!

The team member is customer-centric, charismatic, and a talented individual that thrives in a collaborative and challenging environment. Customer Service is a top priority, and our goal is to ensure an effortless, efficient, and personalized customer experience 100% of the time.

CSR team members are part of the Call Center Operation and will have targeted service goals to drive excellence for our customer experience. CSRs are responsible for servicing our Property and Casualty (P&C) existing customers, which includes answering insurance billing and coverage questions, completing policy change requests, and related inquiries/requests to our insurance business.

In addition, CSRs are responsible to help enhance our P&C business retention results and will identify ways to help our customers maximize their savings/coverage by actively seeking policy bundling opportunities. Once an opportunity is identified, CSRs will transfer the call internally to fellow Sales Agents team members.

Job Responsibilities:

• Take inbound customer service calls from our P&C insurance business and handle policy inquiries and/or change requests all while delivering World Class Service at every customer interaction.
• Answer customer inquiries on coverage changes, limits, and deductibles; educate customers on coverage exclusions and exposures, and review customer policies, update customer policy records, audit and maintain electronic files.
• Support our customers by informing, educating, and delivering an effortless and personalized experience.
• Service requests in a timely fashion and with the highest quality that includes accuracy and completeness.
• Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention warm transfer the call to Sales.
• Ensure first contact call resolution and achieve the highest customer satisfaction on all interactions; and as necessary, follow up with customers with outbound follow up call/s in a timely manner.
• Maintain a high level of professionalism with clients and establish a positive rapport with every customer.

Required Education and Experience:

• Property and Casualty (P&C) Insurance sales experienceREQUIRED:
  • 2 years preferred.
  • 1 year minimum.
• Property and Casualty (P&C) Insurance License or Personal Lines Insurance License (Required).
• College degree preferred, but not required. We appreciate solid work experience.
• Bilingual (Spanish/English) or multilingual (Plus).
• Minimum 1 year P&C insurance customer service experience.

Required Knowledge, Skills, and Abilities:

• Excellent interpersonal communication skills, verbal and written.
• Ability to adapt to changes in business requirements (i.e.: shift and weekend work schedules).
• Excellent active listening skills.
• Ability to self-manage and prioritize workload.
• Proficient computer skills, specifically with Microsoft Office products and agency management systems.

RequiredCompetencies:

• Detail oriented
• Customer Focus
• Relationship builder
• Business Acumen

Compensation:

Hourly:$21-$23 based on skills and experience.

Start Date : The ideal candidate should be available to start by April 07, 2025

Position Type/Expected Hours of Work:

Remote: 11:00 AM-8:00 PM CST and 12:00 PM - 9:00 PM CST (prefer candidates who are located in Texas)

Work Environment and Physical Demands:

• We are committed to leveraging technology to enable home-based work in combination with our traditional call centers. Qualified candidates will need a dedicated workspace and must meet internet access standards for consideration.
• Establish or Dedicate Work area at home, ensuring:
  • No one can see your screens, keyboards, or confidential documents.
  • Area is located where no one can overhear your conversations.
  • Free from potential hazards affecting equipment (e.g., pets, plants, water, etc.)
  • The workspace is not vulnerable to theft.
  • Free from distractions.

What are the Perks?

• Healthcarepackages to support your mental, physical, and emotional well-being.
• PTO and Paid Holidays Helping you be a world changer outside of the office.
• 401K Matching We are committed to team members financial health.
• Challenge and Opportunity A tight-knit, fun environment that encourages personal and professional growth.
  

Travel:

None

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Learn More:

Visit our website Toyota Auto Insurance | Toyota Auto Insurance (toyotaims.com) to learn more about our company culture and career opportunities.

Work Authorization:

Applicants must be authorized to work for any employer in the U.S. This position does not offer sponsorship or the transfer of sponsorship of employment Visa.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

'EEOC is The Law' Information:

-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Candidates must already hold work eligibility for the United States.

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