Interim Head of Travel Care
About the Company
Top-tier business travel management company
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Traveler Care (Operation Manager) to lead and oversee the operations of the traveler care division. The successful candidate will be responsible for ensuring the delivery of high-quality service, meeting and exceeding customer requirements, and driving continuous improvement initiatives. This role involves managing the overall service delivery across all teams, monitoring key performance metrics, and addressing any process deficiencies. The Head of Traveler Care will also be tasked with providing leadership, coaching, and feedback to team leaders and direct reports, as well as managing operational costs and revenue to enhance profitability. Applicants for the Head of Traveler Care position at the company should have a strong background in driving quality improvement, customer satisfaction, and employee engagement. A deep understanding of travel-related economics and business opportunities is essential. The role requires a candidate with strong leadership skills who can effectively manage a team and implement strategies for service delivery excellence. The Head of Traveler Care will be a key player in the company's global operations, and as such, the ability to work in a fast-paced, dynamic environment is crucial. The company values diversity, and the role is open to candidates with a business level of proficiency in both Japanese and English.
Travel Percent
Less than 10%
Functions
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