Job Description

About the Job

We are looking for a driven and dynamic Inside Sales Representative (ISR) to support the Regional Sales Manager (RSM) from inside the office, as well as providing support to manufacturer representatives (MFR) and distributors within the same region. The ISR will handle daily sales activities, managing customer interactions, and ensuring smooth coordination between inside sales and the RSM.

The ISR will work closely with the RSM, manufacturer reps, and distributors in the region to achieve sales goals, support business development efforts, and contribute to the growth of icotek Corp.

Key Responsibilities

Sales Support for Regional Sales Manager, Manufacturer Reps, and Distributors:

• Provide daily support to the RSM, assisting with customer follow-ups, sales operations, and other tasks within the region.
• Support manufacturer representatives and distributors with sales inquiries, product information, and customer follow-ups in the region.
• Provide technical and application support to customers, manufacturer reps, and distributors
• Assist in preparing sales presentations, proposals, and reports for the RSM, manufacturer reps, and distributors.

Lead Generation and Qualification:

• Conduct outbound calls and email outreach to potential customers in the region to generate new leads.
• Qualify inbound leads by assessing customer needs and determining their fit with icotek’s products.
• Maintain and update the CRM system with new lead information and follow-up activities.

Customer and Partner Relationship Management:

• Handle customer and distributor inquiries, providing information about products and services.
• Support customers, manufacturer reps, and distributors with post-sale questions and concerns, coordinating with the RSM to resolve any issues.

Sales Activity and Performance Tracking:

• Track daily sales activities, including calls, emails, and follow-up actions in the CRM
• Provide the RSM, manufacturer reps, and distributors with regular updates on sales activities, lead status, and customer feedback.
• Assist in preparing reports for sales performance analysis and pipeline updates for the region.

Collaboration and Coordination:

• Work closely with the RSM, manufacturer reps, and distributors in the region to ensure alignment on sales strategies and goals.
• Coordinate with other departments, such as marketing and customer service, to support sales campaigns and ensure a seamless customer experience.
• Share insights and feedback with the RSM, manufacturer reps, and distributors to help refine sales approaches and identify new business opportunities.

Qualifications

• Associate’s or Bachelor’s degree in business, marketing, or a technical field is preferred.
• 1-3 years of experience in technical inside sales, customer service, or sales support role, with a preference for experience in B2B environment.
• Excellent communication skills, both written and verbal, with the ability to build rapport with customers and partners.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) and sales support tools.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Self-motivated, proactive, and team-oriented.
• Technical aptitude to understand product specifications and applications.
• Ability to travel 10% of the time throughout the assigned region.

What We Offer

Competitive Compensation Package

• Base salary plus performance-based bonus.

Comprehensive Benefit Package

• 401(k) Plan with Employer Contribution
• Health Insurance (Medical, Dental, and Vision Coverage)
• 25 days Paid Time Off (PTO) annually, complemented by 10 paid holidays
• Health Care and Dependent Care FSA Account

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