Job Description

Guest Service Agent page is loaded **Guest Service Agent**

**Guest Service Agent**

locationsOrange Village, OH time typeFull time posted onPosted Today job requisition idR11788 Property Location:

4100 Orange Place - Orange Village, Ohio 44122**YOU BELONG AT DRURY HOTELS.**

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

**WHAT YOU CAN EXPECT FROM US**

**So. Much. More.**

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

* *Incentives -* Quarterly bonuses up to $1600/year (we succeed together!) based on hotel results

* *Work-life-balance* Flexible scheduling, paid time off, hotel discounts and free room nights

* *Career growth -* Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

* *Health and well-being -* Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

* *Retirement -* Company-matched 401(k)

* *Award-winning* - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record!)

**What you will do:**

**Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**

Ensure exceptional, positive experiences for our diverse team members and guests.

* Assist guests in a friendly, efficient, courteous, and professional manner.

* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

**What we expect of you:**

**With your can-do spirit and unique personality, you will shine at Drury Hotels.**

We seek friendly, highly organized communicators and multitaskers with these qualifications.

* Warm and friendly manner in relating to and interacting with the public

* Demonstrated attention to detail while handling multiple tasks simultaneously

* Familiarity with handling money, making change, and using office machines in day-to-day activities

* Ability to speak and receive direction (written and verbal direction) in English

* Willingness and ability to work alone as scheduled

**Rise. Shine. Work Happy. Apply Now.**

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. Thats the Drury Way. Our 5,000 team members work togetheracross 150 hotels in 26 statesto make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

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