Job Description

Franchise Business Partner, BK, US Midwest

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS.

Position Title: Franchise Business Partner, BK, US REGION

Location: Chicago, Illinois

Job Overview:

The Franchise Business Partner is responsible for the operational performance of all franchise organizations and restaurants within their markets with a specific account management focus on mid-size Franchisees who operate portfolios ranging from approximately 13 to 40 restaurants. The Franchise Business Partner works closely with Burger King franchise owners’ leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets.

Roles and Responsibilities:

• Conduct holistic franchisee business reviews for key accounts to address all areas of the business: restaurant succession planning, development obligations (midterms, remodels, closures, etc.), operations, sales, profitability, financial health, and technology.
• Consult and support franchisees regarding restaurant operations and develop short/mid/long-term plans that lead to productive, efficient & profitable business model.
• Create data-driven, long-term goals and operational & service needs strategies to achieve desired results, in collaboration with franchisee teams and above restaurant leaders.
• Support new franchisee onboarding and site visits.
• Develop effective professional relationships with franchisee leadership and their field teams.
• Lead and oversee Operation Partners (OPs) to ensure optimal execution of BK US system-wide and regional initiatives.
• Develop Operation Partners to maximize value in the field while providing opportunity for continuous career development.
• Utilize RBI’s Problem-Solving Methodology to analyze performance and identify opportunities for ongoing business improvement.
• Supply Chain problem resolution and coordination (DC level impact on respective DMAs).
• Test market execution and support market testing.
• Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair & maintenance.
• First point of escalation for Zero Tolerance and REV (Brand Standards inspections) fails.
• Responsible for ensuring great results are achieved the right way with honesty and integrity.
• Seed and targeted restaurant training in partnership with OPs.
• Support business review and action plan execution for GM/RVP key accounts.
• Review and support creation of OP business reviews and action plans.

Qualifications:

• Bachelor's degree in business or related field required.
• 7+ years of operations experience in QSR, retail, food & beverage, or similar franchised industry.
• Strength in building and developing relationships with clients, colleagues, business partners.
• Skilled in root-cause problem-solving methodologies.
• Ability to present operational information both orally and in writing (PowerPoint).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Benefits at all of our global offices are focused on physical, mental, and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine, and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.

Why work here?

Looking for high impact work in a fast-paced and ever-changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and a desire to make change.

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