Job Description

Position: Director of Hospitality

Location: Anderson Conference Center , Macon, GA

Goodwill Middle Georgia was founded in 1975 and in addition to our well known retail stores, we are proud sponsors to Helms College and Edgars Hospitality Group with venues and locations in both Augusta and Macon. Edgar’s Hospitality Group operates venues that provide experiential learning opportunities for students of Helms College.

We have a unique opportunity to join the Senior Leadership Team at our Macon campus that includes the Anderson Conference Center, as a Director of Hospitality. This position will be primarily responsible for the successful operation of Anderson Conference Center and any new venues assigned in our Middle Georgia region in the future.

Position Responsibilities:

· Be aligned with and energized by Dr. Helms’ faith based social enterprise model to eliminate poverty one career at a time.

· Be an example in community to effectively represent all areas of Goodwill Middle GA & the CSRA.

· Ensure profitable performance of designated outlets through consistent revenue growth, efficient operational costs (labor, cost of goods, and other controllable) with year-over-year improvement.

· Foster internal and external partnerships with the business community, community organizations and the public that promote venues and services that generate profitable revenue.

· Ensure that Goodwill, Helms College, Edgars Hospitality Group model is effectively communicated to customers through employees to generate loyal philanthropic donors who support Goodwill’s life changing mission.

· In collaboration with Marketing, work to build brand awareness and increase business sales of Anderson Conference Center and any other assigned venues.

· Ensure continued year-over-year growth in sales and profitability of Anderson Conference Center.

· Ensure exceeding customer expectation experience and make our venues the place to meet.

· Collaborate with Helms College to make Edgars Hospitality Group venues a vibrant learning environment for Helms College students.

· Ensure we hire, train, and retain all EHG staffing positions to proper service levels to maintain standards while staying within the established budget parameters.

· Business lead generation through sales and marketing efforts in surrounding Macon region as well surrounding states of GA.

· Increased revenue through effective sales capture of each event and guest and competitive pricing aligned to ACC product and service.

· Organically generating leads to an increase in business, revenues, and revenue capture per customer over previous same time (month over month, year over year).

· Participate and conduct weekly & monthly sales review and strategy meeting with EHG team to ensure timely and efficient response to customer.

· Work seamlessly with all Goodwill leadership to ensure the best customer experience Coordinate mission moments for all locations to ensure that all customers fully understand our mission and what makes our Middle GA & CSRA model unique.

· Coordinate and conduct venue tours at locations to secure large and/or newfound business.

· Create, complete, and review documents in detail such as: contracts, Banquet Event Orders (BEO’s), agreements, menus to ensure proper communication for flawless and accurate execution of requested business.

· Ensure proper and timely communication with all leads and customers throughout the customer life cycle.

· Ensure “immaculate” cleanliness and condition of facilities complying with local and state regulations.

· Conduct any administrative function necessary to support designated EHG facilities and for successful selling, closing, and execution of event.

· Work closely with all Goodwill departments (EHG, Marketing, Finance, Loss Prevention, Facilities, Retail, etc.) to ensure an effective coordination of operations and services to customers.

· Provide exceptional service to internal and external clients, functioning as a positive and contributing member of the Hospitality team.

· Perform other duties as assigned.

Required Skills and Experience:

· Relevant College undergraduate degree preferred in: Culinary, Hospitality, Business, Sales, or related field.

· A minimum of combined 7 years in multi-property hospitality venues such as: restaurants, hotels, resorts, private clubs, catering required.

· Proficiency, skill, and aptitude to quickly learn various point-of-sale systems, industry software, Microsoft applications required.

· Expert and continued knowledge growth in Food, Beverage, Hospitality, Banquets, sales, marketing, facilities management, and customer service experience.

· Strong financial acumen, accounting practices, and knowledge of profit/loss management

· Ability to positively lead teams throughout Goodwill within and outside your direct line of supervision.

· Energized team-oriented individual with magnetic attraction to Goodwill’s faith based “hand up” human and economic development mission.

· Fundamental respect, understanding, and sensitivity to the needs and acceptance of people with barriers to career advancement.

· Substantial experience with multitude of software, industry systems and strong aptitude to learn unknown quickly.

· Independent and critical thinker with strong attention to detail who regularly seeks innovative solutions to complex business issues.

· Flexible, with the ability to support customers and team as business dictates.

· Strong core values that align to company mission, vision, and values.

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