Job Description

Job Description

Job Description

Job Title: Data Entry Clerk

Location: Little Rock AFB, AR

Duties:

• Shall be familiar with standard concepts, practices, and procedures within a customer support and business environment.
• Shall be able to rely on experience and judgment to plan and accomplish goals.
• Shall have a proficient working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.
• Shall have a strong working knowledge of Web Based applications, MS Office Word, MS Office Excel, and other MS Office Suite Products.
• Shall receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager.
• Shall be responsible for reference library check-out procedures and shall ensure items are tracked and returned by clients.
• Shall maintain the appearance of the Front Desk/Discovery Resource Center.
• Shall input and maintain accuracy of data and resources in the AFFIRST system.
• Shall determine the needs of clients who call or walk in with a variety of family issues and connect them with appropriate staff.

Education & Certifications:

• Shall have as a minimum of a high school diploma and 2-5 years of experience in the field or in a related area.

Qualifications:

• Shall be proficient and capable with using a personal computer and Microsoft computer software applications.
• Shall be familiar with the military rank structure and work effectively with diverse groups.
• Shall be able to speak, write, read and understand the English language fluently.
• Shall dress in appropriate business attire while in performance of contract.
• Shall gain competency and proficiency of duties within thirty (30) calendar days.

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