Job Description

Job Description

Job Description

Gates Flag & Banner Company, Inc. is a small, family-owned business specializing in the sale of stock and custom flags and banners, and the installation and service of flagpoles. We are looking for a reliable Customer Success Specialist, ready to join our team with a strong focus on providing a positive customer experience. This person must have excellent communication skills and be comfortable managing multiple responsibilities in an organized fashion. This is a Full-Time, In-Person position in our Lynchburg, VA office. 

Expectations: 

• Communicate effectively with customers to provide support and create strong relationships.
• Act as the main point of contact for individual accounts to facilitate success throughout the ordering process, primarily for stock retail orders and flagpole service.
• Provide support to the flagpole service team by gathering information and photographs required for the quoting process. 
• Answer incoming calls and work through the sales process by providing quotes, creating sales orders, and invoicing, using a SAGE Accounting package. 
• Learn and be able to educate customers on our stock product and flagpole service offerings, as well as the quoting and ordering process. 
• Utilize a CRM system to track projects and communicate effectively with other internal team members.
• Fulfill e-commerce orders utilizing a Shopify platform. Communicate with e-commerce customers regarding questions, order issues and returns. 
• Coordinate onsite pickups and order shipments. 
• Be able to communicate effectively with off-site team members, utilizing remote work platforms, such as Google Teams, Zoom, Univerge Blue Connect, etc. 

Requirements: 

• 1-3 Years Experience, Customer Service/Sales/Account Management
• Be able to multi-task in a fast-paced environment
• Feel comfortable working in a small/micro-office environment
• Proficient in Microsoft Office
• Be flexible and independent
• Dependability is a must
• Monday – Friday, 8:30AM – 5:00PM, In-Person

Benefits: 

· Paid Vacation & Sick 

· Medical/Dental Plans

· Retirement Matching

· Monthly & Yearly Bonuses

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