Job Description

Job Description

Job Description

Zoom Drain is an innovative, well-established Service Company. We are looking for a customer service representative/Dispatcher to join our team in our Carrolton, TX office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Follow communication procedures , guidelines and policies.
• Handle complaints , provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Go the extra mile to engage customers.

Requirements:

• High School Diploma/Bachelor’s degree or equivalent.
• 1-2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Excellent time-management and prioritization skills.
• Familiarity with CRM system ServiceTitan .

About Zoom Drain:

Zoom Drain is a fast-growing industry leader, our customers are assured that Zoom's service is unparalleled. Our Technicians are some of the most highly trained individuals in the business. Zoom's name stands apart as a caring employer that provides sound opportunities to advance within the company.

At Zoom, our Dispatchers are an integral part of our operations. Our operational efficiency starts with them. Dispatchers are engaged and compassionate to our customers needs. Their goals are to route the right technician, to the right call, at the right time.

Benefits:
Our people mean everything to us and we only recruit the best. We offer:

1. Bonus Opportunities
2. Career Advancement
3. Paid Vacation Days
4. Company Gatherings
5. Recognition & Rewards
6. Positive Team Atmosphere

 

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