Job Description
Mattress Firm is excited to announce the opening of our Curriculum Design Specialist (Remote) opportunity! The Curriculum Design Specialist is responsible for developing and implementing training programs and resources to support company strategy and initiatives. Specifically, the Curriculum Design Specialist assists in creating training materials that include but are not limited to courses, workshop materials, video scripts, drills, role-plays, and other practice scenarios.
Essential Responsibilities - Support the organization's educational needs based on business objectives or company initiatives to develop formal educational or training programs, classes, e-learning coursework, workshops, video concepts, and/or other web-based materials
- Collaborate and partner with Subject Matter Experts to design relevant and accurate learning materials
- Listen, understand, articulate, and write complex educational materials for end-user understanding and adoption
- Present and recommend course design, technology, and instruction delivery options
- Provide analytical support for developing training programs, learning strategies, educational policies, or coursework standards
- Observe, receive, obtain, and, at times, seek out information from executive-level professionals, subject matter experts, and collaborators across multiple departments
- Create and revise written material to meet department standards and satisfy the organization's and end user's needs
- Present and train facilitation leaders on goals, organizational alignment, content, style, and program deliverables while representing the department professionally
- Complete all required training modules and certifications prior to the due date.
- Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
- Communicate professionally with all internal and external contacts.
- Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
- Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
Non-Essential Responsibilities - Spend time in the Mattress Firm field visiting Sleep Experts, gathering feedback, and observing customer interactions, workshops, or meetings.
- Update job knowledge by participating in educational opportunities.
- Contribute ideas on ways to optimize or improve the team, the department, and the Company.
- Participate in special projects and perform other duties as required.
- Execute company initiatives and other activities requested by supervisor/senior management.
- Regularly review and update education assets.
- Participate in meetings with vendors, corporate departments, and field departments, as needed.
- Identify areas of inefficiency and other opportunities for improvements in processes and documentation.
- Execute company initiatives and other activities requested by supervisor.
- Update job knowledge by participating in educational opportunities.
- Contribute ideas on ways to optimize or improve the team, the department, and the Company.
Education - Bachelor's Degree Business, related field, and/or equivalent experience preferred
Professional Experience - 5+ Years Work experience in a professional environment preferred And
- 3+ Years Training experience preferred
- 3+ Years Experience training in a blended learning environment for a nationwide, omnichannel organization preferred
- 3+ Years Experience supporting and sustaining large-scale, nationwide learning programs preferred
- 3+ Years Retail experience required
Skills List - Adaptability: Skills to strategize and problem-solve while working in the space of ambiguity
- Approachability: Welcomes honest and open dialogue among the team and actively Listens. Open to and encourages constructive feedback from peers, supervisors, and team.
- Build Trust: Shows respect for others' contributions and gives honest feedback that is positive and constructive. Seeks to understand before being understood.
- Inclusion: Demonstrates respect for cultural, religious, and other differences in the workplace to foster an inclusive culture.
- Manages Up: Communicates honestly and readily with supervisor and offers constructive feedback to build relationships within the organization. Able to effectively communicate a differing point of view while offering a possible solution.
- Communication: Capacity to collect, gather, visualize, and analyze information in detail.
- Collaboration: Collaborate with others effectively and positively manage change.
- Facilitation: Facilitate in front of both large and small audiences or present on-camera for training resources
- Selling Skills: Understands and is able to explain and demonstrate selling techniques.
- Technology: Using a webcam and other required technology for meetings.
Competencies - Communication - Written Reviews and edits materials to improve clarity while ensuring messages are targeted for the intended audience.
- Results Driven - Coaching Engages in dialogue that elevates performance and promotes self-awareness.
- Communication - Listening Ability to accurately receive and interpret messages.
- Technical Proficiency Demonstrates the ability to quickly learn product knowledge, skills, and technical proficiencies that are required for the role.
- Results Driven - Behavioral Driven Results Demonstrates and reinforces expected behavior that drives performance and is consistent with the organization's core values and ethics.
- Technical Proficiency - Initiative Maintains a high-level of energy and self-motivation to achieve goals. Looks beyond his/her job requirement to make a contribution and offer support to the overall organization.
- Technical Proficiency - Personal Development Is self-aware and knows how others respond to his/her influence and performance. Is sensitive to personal demands and requirements and is willing to adjust, accordingly.
- Communication, Confidentiality Respects thoughts, opinions, and personal information of internal and external groups while safeguarding their private information. Strives to minimize hearsay in the workplace along with protecting the dignity and reputation of individuals or a collective team.
Knowledge - Knowledge of retail, sales, and/or the bedding industry High
- Working knowledge of a Learning Management System (Saba preferred) High
- Curriculum design process: For example, ADDIE Medium
- Content creation tools: For example, Articulate Rise or Storyline, Vyond, etc. Medium
- General Training Facilitation Preparation: Sales Meetings, New Hire Workshops, etc. Medium
- Microsoft Suite: Word, Excel, PowerPoint Medium
- Writing, Proofing, and Editing High
#LI-Remote
Now don't fall asleep out there... the sooner that we receive your application, the closer you are to the career of your dreams!
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Job Tags
Work experience placement, Remote job,