Contact Center Representative Job at Jackson Hewitt - 2790, Xenia, OH

T2JzcldwUW1uNzNjaUJtSGNYOEhBN0ViQWc9PQ==
  • Jackson Hewitt - 2790
  • Xenia, OH

Job Description

Job Description

Job Description

Benefits:

  • Company parties
  • Employee discounts
  • Wellness resources
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are Working Hard for the Hardest Working Americans. This is our mission and its a large part of why we work here.

Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. Thats where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

What you'll do here:
  • Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
  • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
  • Take ownership in assisting, researching, resolving, or escalating customer issues.
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Diligently and accurately document customer records and cases.
  • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
  • Make sales or recommendations for products or services that may better suit client needs.
  • Utilize software, databases, scripts, and tools appropriately.
  • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customers next best action to take towards service completion.
Skills you'll bring for success:
  • 1 - 3 years previous call center experience
  • High School Diploma/GED or equivalent related business experience preferred
  • Strong written and verbal communication skills
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Patient and empathetic attitude
  • Strong time management and organizational skills
  • Comfortable working in a fast-paced environment
  • Computer literacy, ability to learn new technologies
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Ability to learn in-depth knowledge of JHs products and/or services

Flexible work from home options available.

Job Tags

Flexible hours,

Similar Jobs

Lifelancer

Epic Clinical Analyst Job at Lifelancer

 ...Job Description Job Description Job Title: Epic Clinical Analyst Job Location: United States Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Mid-Senior level Job Description JOB PURPOSE Analyzes, configures, develops... 

Suntrup Ford (Kirkwood)

Parts Counter Job at Suntrup Ford (Kirkwood)

 ...along with it. Our people is what separates us from every other Ford dealership. Suntrup Ford Kirkwood is seeking full-time Parts Counter Person to join our highly professional staff! Responsibilities:* Auto Parts experience ( Ford experience a plus ) * Good communication... 

Sullivan County, NH

Correctional Officer Job at Sullivan County, NH

 ...Type: Full-time Job Number: 00149 Department: Department of Corrections Opening Date: 08/02/2024 Description $1,000 SIGN-ON BONUS We are seeking a diligent Correctional Officer to oversee and monitor inmates at our correctional facility. You will... 

Danaher Corporation

Principal Product Manager Job at Danaher Corporation

 ...Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics...  ...to travel approximately 25% of the time, overnight travel will be required, including...  ...in which you can work remotely from your home. Additional information about this remote... 

RSP Events

Sports-Minded Assistant Manager Job at RSP Events

 ...Finances Accounting Qualifications: Competitive individuals with a winning mentality to move up into a leadership role Sports minded and Energetic team players Team captains ready to grow and train Positive Energy Candidates who are serious about a...