Job Description

**Concierge** Location **Lake Frederick, VA** Job Code **10477** # of Openings **1** **Trilogy at Lake Frederick: Shenandoah Lodge & Athletic Club**

The "Shenandoah Club" campus includes the Lodge, Athletic Club, and Shoreline Outfitter, and encompasses more than 36,000 square feet of indoor space along with an expansive lakeside veranda and patio beneath. The restaurant, Regions 117, and the Shenandoah Events Center are open to the public and available for dining reservations and private bookings.

**Where:** Located in the heart of Northern Virginias famed & majestic Shenandoah Valley

**POSITION OVERVIEW:**

The Concierge is responsible for welcoming members and guests and responding to their needs while working at the front desk and/or entrance to the facility. Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club. This position reports to Member Service Manager.

**KEY RESPONSIBILITIES:**

* Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite.Respond to requests and direct calls to staff members and relay messages.

* Screen members and guests for applicable building access, according to community regulations.

* Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.

* Maintain daily standard operating procedures for the opening

* Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers, etc.

* Provide resident services, business center support (copying, mailing, and Fax), event registration and fee collection, access to lost and found, etc.

* Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies.

* Work with maintenance staff to provide a clean environment for members and guests.

* Assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions.

* Other duties and responsibilities may be assigned.

**PERSONAL ATTRIBUTES:**

* Must be highly customer oriented and responsive with high need for closure.

* Able to work under pressure and balance multiple priorities and assignments.

* Strong team-building skills including the ability to lead, cooperate, and motivate.

* Must be role model and able to live our BlueStar core values:

+ Honesty and Integrity

+ Respect for the Individual

+ Teamwork

+ Competitive Spirit

**MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:**

* High School diploma or equivalent preferred.

* One to three years relative customer service experience.

* Experience in a Homeowner Association environment preferred.

* Computer literate with proficiency in Microsoft Office.

* Club Management System software preferred.

* Must be flexible and adaptable to rapid change.

* Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.

* Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.

* Must have excellent communication skills. Ability to work well with others and provide exceptional customer service for members and guests.

* Must be self-motivated, follow direction, and able to work independently with little supervision.

* Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.

* Must have good time management, organization, and follow-up skills.

* Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.

* Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.

* This position requires a flexible schedule to include evenings and weekends.

* Valid drivers license may be required.

**WORK ENVIRONMENT:**

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

**PHYSICAL DEMANDS:**

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, speak clearly and understand the speech of another person, sometimes in a noisy environment. The employee must be able to sit or stand for extended periods of time, walk or be able to move around the work space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally bend, lift and/or move up to 20 pounds.

***BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER***

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