Job Description

BRANCH TRAINING SPECIALIST

Job Overview:  As the face of Fidelity to our customers, both internal and external, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a fast paced team environment to engage customers and deliver an exceptional experience at all touch points. As an expert of the Fidelity Experience, you will instill the passion and habits of new hires as they continue their careers within the Fidelity Family. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Providing engaging and impactful one-on-one branch training to assist Retail branch employees with application concepts and skills learned during facilitator lead courses
• Setting an example by providing superior customer service while fulfilling customer requests in all customer zones within the branch as well as over the phone
• Deepening relationships through value-add recommendations to existing customer and prospective customers
• Encouraging adoption of digital banking services to new and existing customers
• Ensuring operational and regulatory compliance adherence through internal branch audits

Requirements for the position include:

• A high school diploma (or equivalent)
• Detail oriented as well as a positive attitude
• Ability to use judgement and discretion in the moment
• Ability to remain poised in the face of stress
• Ability to multitask between action and facilitation
• Hold excellent interpersonal, written and verbal communication skills
• Strong sales and services skills
• Travel amongst the OKC market
• Occasional travel to the Wichita, KC, and Tulsa Markets
• Ability to work flexible and/or late hours

Preferred qualifications for this position include:

• An Associate’s degree or higher
• One or more years of experience with providing on-the-job training

EO/AA Employer: Title VII/Protected Veterans/Disability Status

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