Job Description

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were over $11 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has over 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate IS Department is seeking a dynamic and talented Associate Business Resiliency Analyst.

The Associate Business Resiliency Analyst assists with research to purchases and contract requirements, processing and maintaining client software, and software license related projects. Assists with delivery of software license services at enterprise level through use of software management system. Participates in the resolution of maintenance or enhancement issues assigned by direct supervisor and implements software adhering to UHS IT Standards. Works with Corp Tech Services teams to coordinate installation and maintenance of deployed software. Assists with the day-to-day administration of the Enterprise Technology/IT Disaster Recovery & Incident Response Program. This includes aiding in the development and maintenance of strategies, frameworks, and policies to meet business continuity needs.  Assists in coordination of IT Disaster Recovery & Incident Response exercises. Regular updates to direct manager regarding the status of assignments.

Key Responsibilities include:

Software Asset Management

Activities :

• Assists with maintenance of detailed inventory of organization’s software and hardware assets and applying the information gathered in making the best decision concerning IT-related purchases and redistribution for the organization.
• Helps UHS eliminate waste and increase efficiency by making the best use of existing IT asset resources and avoiding asset purchases that are unnecessary.
• Assists with facility decision making and optimize spending within the IT environment
• Assists with development and maintenance of processes, policies, standards, systems and measurements that help UHS to effectively manage both on a daily basis and long-term its IT asset portfolio (software and technology-related hardware) with regards to cost, control, risk, compliance, business performance objectives, and IT Governance as established by the company.
• Ensures quality control throughout the lifecycle of all company IT assets by developing and implementing appropriate procedures to track and manage them.
• Maintains databases and records of information such as licenses, service agreements, and warranties for the organization’s software and hardware.
• Ensures compliance with vendor contracts by carrying out effective planning and monitoring and working with hardware assets and software license.
• Assists in developing procurement strategies across the organization that optimizes technology spend.
• Performs project management tasks related to license recommendations, license delivery, and support

Incident Management and Incident Response

Activities :

• Supports the administration and upkeep of the enterprise IT Disaster Recovery & Incident Response framework and policies, ensuring alignment with IT and cybersecurity requirements.
• Assists in the development and implementation of disaster recovery and business continuity strategies, procedures, and solutions.
• Contributes to the creation of effective response strategies for IT and operational service disruptions, forming disaster recovery plans informed by research and historical incidents.
• Helps to monitor and review implemented strategies, recommending adjustments as needed, and working with various business groups to ensure alignment with organizational objectives.
• Collaborates with business owners, IT, and support teams to define, develop, and coordinate disaster recovery plans. Participating in all disaster recovery exercises to ensure the integrity and effectiveness of recovery procedures.
• Works with the Enterprise Technical Services Teams, IS Cyber Security and project stakeholders to ensure timely and successful completion of disaster recovery tests on core IT systems and services.
• Assists in the review and updating of IT Disaster Recovery & Incident Response policies and guidelines.
• Supports the analysis of Business Impact Analysis (BIA) outcomes and aligning the disaster recovery framework and strategies to meet business requirements.
• Maintains a risk document that outlines potential failure scenarios/events to be included in disaster recovery response plans.
• Participates in Enterprise Resilience and Cybersecurity tabletop exercises and integrating recommended improvements into the IT Disaster Recovery & Incident Response program.
• Defines processes where and how critical system documentation is maintained, including; System access, recovery protocols, configurations etc.
• Evaluates availability and preparedness of hard-copy printouts of emergency protocols, communication strategies, contact lists and other important information against other secure options.
• Assists with creation of templates for Corporate and facility use
• Performs project management duties related to Incident Response and Disaster Recovery

Data Analysis

Activities :

• Performs data discovery, analysis, and modeling
• Gathers and analyzes data for licensing efficiencies
• Creates reports, dashboards and visualizations to display software licensing and ETS Infrastructure Team performance

Enterprise Technical Services Policies and Infrastructure Standards

Responsibilities :

• Contributes to infrastructure standards according to business needs
• Participates in infrastructure policies, standards, and playbook design
• Assists with management of the lifecycle of all infrastructure standards
• Performs project management tasks related to maintenance of Infrastructure Standards and the Standards database
• Coordinates facility assessments to ensure compliance with established infrastructure standards

Administration and Oversight

Activities : 

• Maintains Service Excellence principles
• Prepares and submits status reports to supervisor as required
• Keeps management well informed of activities, needs, and problems
• Escalates issues to Manager as required
• Performs other tasks as required by management

Position Requirements:

• Bachelor's Degree required. 1-3 years related experience preferred
• Proficient in word processing, spreadsheet, and email software applications
• Knowledge of software and information technology and motivated to learn new applications and business operations
• Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members
• Demonstrates customer-oriented service excellence principals, as outlined in UHS corporate standards
• A bachelor’s degree in computer science, information systems, information security, or a related IT.
• The ability to quickly grasp new business processes and understand how application performance requirements align with business goals for revenue and profitability is preferred.
• Proven problem-solving abilities, with a track record of making well-considered recommendations while accounting for multiple variables to achieve desired outcomes.
• Self-disciplined, able to work independently, but also able to take direction when necessary
• Self-motivated to identify and resolve issues, and in advancing personal knowledge
• Language proficiency in English, with excellent written and verbal fluency
• Very organized and detail-oriented

License or Registration Requirements: N/A

Training: N/A 

Travel Requirements: 20% domestic US travel (depending on projects).

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449 .

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