Job Description

Job Description

Job Description

Job Description: Assistant General / Property Manager

PEG Property Group is a growing company headquartered in beautiful Provo, Utah. We specialize in the management of hospitality, multifamily and commercial properties. Our continued growth and success are made possible by our talented team and dynamic partnerships working together to ensure high level performance throughout the markets we operate in.

The Assistant General Manager will support the General Manager with all aspects of the hotel operations. direct and coordinate the activities of the front desk, reservations, guest services and telephone areas. Adhere to budgetary goals by maximizing revenue and controlling costs to include labor through proper training and scheduling.

Guide the hotel in a positive direction understanding the diverse workforce and proactive recruitment of qualified candidates. Manage brand training; understand Human Resources, and regulatory agency requirements. Must have an absolute commitment to provide the highest quality service to our guests. This is a full-time position that is responsible for the management and operations of assigned properties and other duties as assigned.

Hospitality job duties include but are not limited to:

• Willingness to accept the most effective role.
• Maintaining proper staffing levels within assigned departments
• Must lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs.
• Ensures proper security of staff and guests.
• Development of departmental budgets
• Controlling expenses
• Must be able to work full-time and be available for all shifts.
• P & L compliance
• Assist with sales calls.
• Achieving occupancy goals
• Maintaining brand standards
• Keeping employee training current with corporate and brand standards
• Ensure complete guest satisfaction.
• Provide directions to subordinates, as necessary.
• Ensure property standards are being maintained by identifying cleanliness and maintenance issues by proper use of inspection and maintenance request forms.
• Train and develop employees for promotional opportunities.
• Other duties as specified by the General Manager on an "as needed" basis.

Extended stay job duties include but are not limited to:

• Customer Service, new resident, and renewal campaigns/programs
• Managing waitlists, shows, applications, resident interviews, agreements, pre-inspections, move-ins resident relations, vacancies, and renewals.
• Maintaining compliance with all applicable laws, codes, etc.
• Rent collection, reporting, and eviction processes.
• Understand and assist with managing property Key Performance Indicators
• Assisting in quality control for all operations of property
• Vendor, legal/professional counsel, and utility management
• Experience with reporting, bookkeeping and other tracking systems used for property management.

Additional knowledge/experience:

• Expert in Microsoft Office applications, Clock, Revinate, STR, Yardi and/or Entrata
• Superb written and verbal skills
• Bachelor’s degree, or equivalent work experience
• Recent Fair Housing and industry training.

Required work behaviors:

• Ability to work weekends, if applicable
• Spirited initiative and resourcefulness
• Entrepreneurial approach
• Remover of barriers
• Results focused.
• Accountable.

Physical Characteristics

The position requires the following:

• 80% office work (meetings, phone, computer, etc.)
• Must possess a valid driver’s license and be insurable for company vehicles.
• Standard vision, with or without corrective eyewear
• Standard hearing, with or without a hearing aid
• Ability to climb one flight of stairs and the ability to walk a half mile per property approx. once per week.

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